Terms & Conditions

Sales Terms

The below mentioned terms apply to all payments to ARTU-USA, unless other terms have been accepted in writing by ARTU-USA. Term discounts should not be taken off freight charges.

Net 30 from invoice date to firms with approved credit. We reserve the right to charge 1.5% interest per month on past due balances. New orders will not be shipped while there is an open invoice 10 days past due date, based on stated credit terms. Prices and policies are subject to change with a 30 day prior notice. All orders will be invoiced at prices in effect at the time of the order.


Customers that have not established credit with our company should submit a credit application and allow a sufficient period of time to verify credit references. Fill out our credit application online or via PDF, or contact us to have one faxed or emailed to you directly. If orders are needed immediately you may choose to pay by credit card (5% processing fee).


Invoices are dated effective upon the shipping date from ARTU-USA. There is a surcharge for orders under $50.

Cancellation of Orders

A charge may be made for work or costs already incurred by the factory in acting upon the original order. There will be a 15% restocking fee on all shipped cancelled orders, plus incurred freight. Once an order has shipped, the products may be returned for credit in accordance with ARTU-USA credit return policy. The buyer will be responsible for paying the freight charges to return the items.

Credit Return Policy

No merchandise may be returned without a Return Authorization from ARTU-USA's Sales Department. ARTU-USA reserves the right to scrap any unauthorized returns on a non-credit basis. Each claim must include a copy of original invoice indicating quantity of each item to be returned. Authorization codes can be obtained by calling: 1-800-FOR-ARTU (1-800-367-2788).
The following further conditions apply:
A. Products must have been purchased within six months from credit return date.
B. Merchandise must be in original factory sealed cartons or packaging and be in a perfect salable condition.
C. Discontinued items may not be returned for credit or exchange at anytime.
D. There will be a 15% restocking fee on all shipped orders plus incurred freight.
E. Any product requiring repacking is subject to an additional 15% charge against the credit return.

Back Orders

Products not immediately available for shipment will be back ordered and shipped as soon as available, unless we are advised by the customer to cancel back order. Shipping and handling will be charged on the initial invoice, if applicable, with back orders shipped prepaid FOB destination.

Freight Policy

All merchandise shipped within the contiguous United States will be FOB factory. Orders that meet established requirements will be freight prepaid. There will be a handling charge for orders that do not meet the freight prepaid requirements as well as a surcharge for shipping to a residence. Back orders will be shipped prepaid.


Promotional materials are available upon request. The customer agrees to protect and abide by all registered trademarks of ARTU-USA.


Claims for shortages must be presented within five working days from receipt of shipment. Freight damage claims and freight shortages should be filed directly with the carrier within seven days of receipt of shipment. No liability will be accepted for damages directly or indirectly caused from the use of our products or from any other cause or if items were altered from original form. Our liability shall be limited to the repair and/or replacement of our products, at our option if found to be defective.

Limited Warranty

ARTU-USA warrants to replace at no charge any defective products proved to have failed due to faulty materials or workmanship. This warranty does not cover abuse, normal wear, or careless handling and is void if the product has been altered in any way. No other warranty is expressed or implied.

This statement of policy is in lieu of any other policy expressed or implied, and no representative or person is authorized to assume for us any other liability or policy without our written consent. Stenographic and clerical errors are subject to correction.